Meet Client Services Manager Jeremy Gould
After working as a lead carpenter for 2 years, Jeremy Gould was promoted to Carpenter on Call Manager, a position that was responsible for sales, estimating and project management of small projects and home repairs. After some internal restructuring, Jeremy has now been promoted to be one of three Client Services Managers for Arciform. This mission critical position is tasked with advocating for the clients’ goals and budget throughout the design and construction process and consulting on buildability and feasibility for each of the projects in his portfolio.
Read on to find out what inspires Jeremy about restoring and remodeling vintage structures:
How long have you worked for Arciform and what has been your favorite part about working at Arciform so far?
I started as a lead carpenter 4 years and 8 months ago. My favorite part has been the really great people here – everyone has such a great attitude and you can tell they genuinely want to be here. Being around positive people is big for me.
What inspires you about restoring and renovating older homes? What drew you to this line of work?
The thing that inspires me the most about restoring and renovating older homes is the architecture, craftsmanship and quality of the original materials – they are all things that you just don’t see nowadays. I also love re-using or re-purposing things just for the simple fact that it won’t go into a landfill somewhere. The people that usually purchase these older homes are so amazing to work with because they appreciate all of these things as well.
Describe one of your favorite past projects. What were the challenges? What were some of the features that made it memorable?
One of my favorite past projects was the Ranchel closet renovation. We hand built a reading nook designed by Anne De Wolf out of scrap steel parts. It’s unlike anything you’ve ever seen! We call it “The Egg,” it’s very steampunk. The biggest challenge was installing “The Egg” since it didn’t fit up the stairs. We had to fully build it in the shop, dismantle it for delivery, and then re-assemble it onsite.
Tell us what you consider are the hallmarks of a well-executed project. How do you know when something is right?
There are a few things that I consider to be hallmarks of a well-executed project. Number one by far is a happy client. I’ve had clients hug me at the walkthrough and tell me how much they love Arciform. Of course it’s important to stay within the estimated budget with few change orders. At the end of the project you should look at it and ask “Does the project look like what we intended?” Does the client look at it and say, “That’s exactly what we wanted?” If the answers to these two questions are a resounding “Yes,” then we’ve succeeded.
What’s your working style? How do you like to work with a client?
I want the client to feel like I am here to help them navigate through what could potentially be a long and complicated process with lots of decisions to be made. I never try and sell something I know is not right for the client. I’ve had several occasions where I met with a client and quickly realized that they don’t really need to do this larger project, and we were able to scale it back to fit their needs and their budget.
What are the top 3 things on your bucket list?
Well I’ve already done so many things on my bucket list like driving fire engines with the lights and sirens going, riding a bull and racing a race car, so my first thing would have to be helping my daughter experience life to its fullest and have a great time doing it. That couldn’t make me happier. For me, I want to drive the Cannonball Run, a cross country outlaw road race from New York to California. I’d also love to fly a P-51 Mustang in a dog fight.
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